Professional Services and Support

USI offers all its products and solutions with an option for a complete line of professional service and support that help companies assess current infrastructure, design new systems, implement simple or complex solutions, and ultimately operate their data infrastructures.

USI Services and Support Includes:
- Assessment Services
- Design Services
- Implementation Services
- Product and Solution Training
- Help Desk Service and Tech Support
- Onsite Maintenance Service and Tech Support

Many enterprises have infrastructures that were deployed specifically for a unique business application. As more applications come on-line, more distinct solutions are implemented which leads to support for multiple backup heterogeneous environments, each with different demands and maintenance. Such a diverse environment creates complexity, which can result in inconsistent performance, thus requiring extra care and attention.

USI’s experienced Storage Consultants can lead and manage a comprehensive assessment of your business and storage technology requirements. Our experts work closely with you and your staff to assess your existing equipment and operations. Then we design a data storage and protection solution to meet your specific needs.

USI is partnered with the professional services teams from the industry’s leading storage vendors. With this deep pool of resources, experience storage Field Engineers is available to install and train you on the implementation of any of our storage solutions.

USI will coordinate the acquisition, shipment, installation, testing and your satisfaction with your solution, providing your enterprise with complete data storage and protection solutions, installed and tested by experts. We will also manage any vendor-related issues and will resolve any cross-vendor problems that arise during implementation.

For long term product and solution tech support and maintenance needs, through our vendor partners, USI offers an extensive line of 5x8 and 7x24 telephone and onsite support options.

In the end, USI will deliver a system that meets your business/storage requirements, support the needs of all current applications and users, and is designed to grow with your specific and unique organizational needs.